RETURNS
This policy explains how return and refund requests may be handled by Device Bay Shop.
Customers should contact support before sending any item back. Return instructions may depend on the product and fulfilment arrangement.
Eligibility may depend on product condition, reason for return, order details and applicable requirements.
Returned items may need to be unused, complete and in suitable packaging unless the return concerns damage or an incorrect item.
If an item arrives damaged or incorrect, contact support with order information and photos where available.
Some items may not be returnable for hygiene, safety, custom, digital or other product-specific reasons where applicable.
Refunds, where approved, may be processed after the return or issue has been reviewed.
Return shipping responsibility may depend on the reason for the return and the applicable instructions provided by support.
Cancellation requests should be sent as soon as possible. Requests may not be possible after fulfilment has started.
Returns questions may be sent to info@devicebayshop.com.